Privacy Policy
At PrePayPower Solutions Ltd, your privacy is of utmost importance. This Privacy Policy explains how we collect, store, and process your personal data when you use our prepayment electricity metering solutions, smart meter services, energy analytics, and related platforms.
We are committed to protecting the information you entrust to us and ensuring transparency in the way your data is handled. This policy outlines the types of data we collect, the purpose behind its collection, and your rights regarding your personal information.
Information We Collect
- Personal Identification Information: Name, address, email, and phone number collected during account registration or customer interactions.
- Metering Data: Real-time and historical energy consumption data collected via smart meters installed at your premises.
- Payment Information: Details related to prepayment transactions and top-up activities for billing purposes.
- Device Information: Metadata about the meters and platforms used to access our services.
How We Use Your Data
Your data enables us to provide efficient and reliable energy services. We use it to:
- Manage and operate prepayment electricity metering and ensure accurate billing.
- Offer smart energy consumption analytics tailored to your usage patterns.
- Provide customer support and respond to service inquiries effectively.
- Enhance platform security and prevent fraudulent activities.
- Comply with legal and regulatory obligations.
Data Storage and Security
We employ industry-standard security measures to protect your data against unauthorized access, loss, or misuse. Your information is stored securely on encrypted servers located within the United Kingdom, and access is restricted to authorized personnel only.
Regular audits and security assessments are conducted to maintain compliance with data protection regulations such as the UK GDPR.
Your Rights
You have the right to:
- Access your personal data and obtain a copy of it.
- Request rectification of inaccurate or incomplete information.
- Object to or restrict processing of your personal data.
- Request erasure of your data where legally permitted.
- Withdraw consent at any time where processing is based on your consent.
Contact Us
For any questions or requests regarding your personal data or this Privacy Policy, please contact us at:
PrePayPower Solutions Ltd58 Victoria Road
Suite 3B,
Manchester, Greater Manchester,
M14 5JF, United Kingdom
Phone: +44 161 555 7890
Email: info@prepaypowersolutions.co.uk
Last updated: June 2024